My Accountant Was Terrible: Why This Makes Us Mad

Often on a call with a potential client, the business owner is quick to inform me that they have had a poor experience with an accountant in the past. When I explain what we do, they reply that their last accountant said he would do that too, but he never delivered on that promise. Or their last accountant said she would perform those tasks, but when they were performed they were either littered with errors or late. It’s disheartening when a business owner has been let down by an accountant in the past.  It makes my customer service veins boil when I hear how these poor business owners have been treated- as if they didn’t have enough going on, now they have to deal with a bad accountant too.  Its easy to see why they develop an aversion to future accountants, or they begin to think “well i could have done that myself”.  In all likelihood, a poor accounting job done by a mediocre account probably could have been done by the business owner- and maybe even with more accuracy.

Here’s my hope: if you are willing to take one more chance, and try again with an accountant, you will find something new and surprisingly different.   That engaging with Lance CPA Group is so profoundly different, that you actually feel excited when you get off a Google Hangout with us.  My hope is that you receive more helpful information than you know what to do with.  My hope is that your customer experience is engaging and sincerely valuable for your business. We deliver on our guarantees: our firm holds a high value in keeping ourselves and one another accountable.  We are in regular contact with you making sure you are receiving what you need and that we are delivering on the guarantees we promised.  We do not charge for phone calls or emails.  We are here to support you and help your business grow; that’s why we do what we do.  We love small businesses.  Starting a small business can be a terrifying thing. We know. We did it ourselves. You do not have to do it alone.

by Samantha Aycock, Director of Operations, Lance CPA Group